Establish Integrated Accessibility Standard Regulations (IASR) Policy & Multi-Year Accessibility Plan
Create written IASR Policy with Statement of Organizational Commitment; Create Multi-Year Accessibility Plan; Policy and Plan review and sign-off by Senior Leadership; Make policy available to the public; Complete AODA sign-off process; Make available in alternative formats, upon request;
Completion Date: 2013
Review and update IASR Policy & Multi-Year Accessibility Plan, as required
Completion Date: 2013, 2018
Customer Service Training for Associates
Develop and train customer-facing Associates on “How May I Help You” Customer Service Training; Review and update training annually; Audit training compliance semi-annually to ensure completion and appropriate tracking;
Completion Date: 2013, 2014, 2015, 2016, 2017, 2018
IASR Training
Develop, deliver and track training to all employees, volunteers, and those that develop Company policies; on the requirements of the accessibility standards referred to in the regulation and on the Human Rights Code as it pertains to persons with disabilities.
Completion Date: 2014
Accessible emergency information
Provide employees with disabilities with individualized emergency response information when requested;
Completion Date: 2013, 2014, 2015, 2016, 2017, 2018
Establish feedback process, accessible formats and communication supports;
By January 1, 2015 the Company will ensure that existing and new processes for receiving and responding to feedback are accessible to persons with disabilities by providing or arranging to provide accessible formats and communication supports upon request; Members of the public will be notified about the availability of accessible formats and communications supports; By January 1, 2016 the Company will ensure requests for accessible formats and communications supports are dealt with in a timely manner and that the persons accessibility needs are taken into account; consult with person to determine suitability of accessible format; cost to individual would be no more than the regular costs charged to other persons;
Completion Date: 2014, 2015
Company website and web content conform to Accessibility Guidelines
Review accessibility features related to current internet website; Conform with WCAG version 2.0 level A; Compliance with the Accessibility for Ontarians with Disabilities Act will be included as one of the criteria in selecting technology vendors fore new website development initiatives;
Completion Date: 2013
Develop and document individual accommodation plans for associates with disabilities;
Ensure that associates with accommodation plans also have emergency response information, if applicable;
Completion Date: 2015, 2016, 2017, 2018
Inform all current and new associates of policies used to support persons with disabilities.
Communication to be sent to associates notifying them of policies supporting associates with disabilities.
Completion Date: 2015, 2016, 2017, 2018